Position Summary

We are seeking a detail-oriented Bilingual Spanish Customer Service & Order Entry Representative to support customers, process orders, and coordinate communication between clients, vendors, shipping teams, and internal departments. This role requires strong customer service skills, accurate data entry, and the ability to communicate fluently in both English and Spanish while managing multiple priorities in a fast-paced environment.

Key Responsibilities
Provide professional customer support via phone, email, and online communication channels in both English and Spanish.
Process customer orders accurately and efficiently within ERP, MRP, CRM, or order management systems.
Verify pricing, product availability, shipping details, and order specifications before processing.
Serve as the primary point of contact for customer inquiries regarding orders, shipments, backorders, returns, and product information.
Coordinate with warehouse, production, purchasing, logistics, and sales teams to ensure timely order fulfillment.
Monitor order status and proactively communicate updates, delays, and shipment information to customers.
Resolve customer concerns, discrepancies, and service-related issues while maintaining a high level of customer satisfaction.
Prepare and maintain accurate records of orders, customer interactions, credits, returns, and related documentation.
Support sales teams through quote preparation, order follow-up, invoicing support, and customer account management.
Communicate effectively with vendors, suppliers, freight carriers, and customers to expedite orders and resolve delivery concerns.
Maintain customer information and order records within company databases and systems.
Adhere to company policies, quality standards, and service level expectations.
Qualifications
Fluency in both Spanish and English (written and verbal) required.
2+ years of customer service, order entry, order processing, inside sales support, or related experience preferred.
Strong data entry accuracy and attention to detail.
Experience using ERP, CRM, MRP, or order management systems preferred.
Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
Excellent communication, problem-solving, and organizational skills.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Strong customer-focused mindset and professional demeanor.
Preferred Experience
Manufacturing, distribution, logistics, wholesale, or industrial industry experience.
Experience handling customer accounts, shipment tracking, and inventory coordination.
Familiarity with invoicing, purchase orders, sales orders, and shipping documentation.
Experience supporting bilingual customer bases throughout North America and Latin America.
Core Competencies
Bilingual Customer Service
Order Entry & Order Processing
Customer Account Management
ERP/CRM Systems
Data Entry Accuracy
Sales Support
Shipment Coordination
Vendor & Supplier Communication
Problem Resolution
Multi-Tasking & Organization
Microsoft Office Suite
Cross-Functional Team Collaboration

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.